HORRIBLE PACKING AND CUSTOMER SERVICE!
"I ordered a Broan Big Heater. They processed my order 2 weeks after I ordered it, wow! It arrived 4 weeks after ordering it. The heater (it's an electrical item) was thrown in a big 4 times to big with "ABSOLUTELY ZERO" packing. The shipping box was smashed/damaged, the heater was allowed to bang around inside the shipping box. The heater box is damaged also. Know, I'm worried that if I plug the heater in it will start a fire in my RV and "KILL" me and my family. This company has ZERO respect for the customers items or customers life's. I called, was hung up on as soon as I said: I want to return my item! If customer service treats customers like this. Then why would you spend your hard earned dollar to keep this people employed? I will be writing more reviews and posting pictures!"
GREAT PRICES BUT NO CUSTOMER SERVICE
"MY AC UNIT CAME DAMAGED 2 WEEKS SAID THERE STILL WAITING FOR SHIPPER TO RESPOND ? MAKES NO SENSE TRY CALLING WILL WAIT 1 HOUR TO ANSWER THEN ON HOLD ANOTHER 45 MIN TO HOUR . EVERY TIME ? "
Great Experience & Product
"My coil broke down and since my AC is 20 years old it was time to replace the coil and condenser at the same time. The quotes I received from AC companies ranged from $3500-5000! I decided to buy it myself on ACWholesalers.com and paid a licensed installer for labor and I ended up saving between $1,000-2,500! Their website also provides installers you can hire just for labor. 1 company told me it's not allowed for installers to only install without buying the unit from them. Don't listen to them and do your own research to save $. Also Jay who was the customer rep that helped me did a great job helping me pick out the right size. I highly recommend them! "
New HVAC unit
"Excellent fast shipment, good price and excellent customer service. Third unit I have purchased and will continue to be a customer in the future."
great place to do business
"Easy to deal with got the part out to me faster than expected and the shipping company did a great job . Thanks "
waste of time
"I ordered a mini ductless multi system and when the estimated arrival time came and passed I called and was told one of the items in order was on backorder. When about a week later that date passed, I called again and was told a different item was on backorder than the original one on backorder and would be about another week. At this point, I just told him to cancel it as it is taking too long and too much frustration and inconsistency. I was told the order was cancelled and would receive confirmation email. I never received that email so I emailed customer service there giving them order details telling them to cancel. They never cancelled or responded to email. I checked back for several days and noticed my order online still active, no cancellation then one day I check and the backorder status shows "ready to ship" and I get a call from someone there which I let go to voicemail. It appears they tried to simply ignore my order cancellation and push it thru. Luckily during this time I removed my credit card from their system and reported credit card lost so they wouldn't be able to try and fraudulently charge it. They only did a pending charge initially when I ordered which quickly passes after a few days. Luckily I wasn't charged or out anything and after I changed my name to "cancel it" online they eventually deleted the order from their system. I guess they don't have a cancel option like every other shopping cart system around.If you wish to have an experience like mine, I think this company will be a great option for you!"
Only internet Equipment distributor I trust.
"When it comes down to it AC wholesalers is the only web based distributor I trust. My partner and I been purchasing LG equipment from AC wholesalers for 4 years now with no major issues. Their reputation with me is outstanding. I am a new small business owner and I don't think twice about using their service because I understand accidents could happen but I know AC wholesalers will make it right in the end."
Third purchase form them - and it won't be the last!
"I've done business with these folks several times before and as usual, things couldn't have gone better."
"ACWholesalers service was great!"
"They had the tankless water heater we needed at a good price. The shipping too several days and then the delivery was a week so the total time from order to delivery was 13 days. I couldn't use your company if the customer was out of hot water. Everyone was helpful and courteous."
"I placed an order which the website said would ship in 3-4 days. I never received any notification that the order had been back ordered. The order arrives a month and half later. When I call to send the item back they assess a 15% restocking fee along with trying to have me pay for there original shipping costs. The customer service person read from a sheet like a zombie and refused to even acknowledge what I was saying.....No thank you! Will never do business with this company again."
"Communication was superb. Received item totally as described. "
Still the Best!
"This was my second purchase through ACWholesalers.com and like the first several years ago, these guys really have the ability to match you with the right product for your needs and get it delivered to you pretty quick. Florida to the San Francisco Bay Area in a week, for a sizeable savings over local suppliers always makes me and my pocketbook happy. Thanks, AC Wholesalers."
Very good company.
"Ordered a mini split system for a customer. Very prompt service. I'm a general contractor and will use ACWholesalers again. D Hughes"
"Item I ordered was in stock and was supposed to ship the very same day, instead it shipped six days later and arrived 11 days after it was ordered. I called them twice and both times they stated it was going to ship today. Finally got a tracking number 2 days after placing order but UPS did not recognize the tracking number. Six days after the order was placed , the tracking number was valid and my item was on its way."
© 2018 ResellerRatings, Inc.