Furniture
4,260 reviews
8.74 / 10
  • ADDRESS
    85281
  •  
  • BUSINESS HOURS
    m-f, 9am-6pm
    GENERAL PHONE
    800-500-4233
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    cs@amerisleep.com
    SUPPORT PHONE
    800-500-4233

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Review History & Profile See full Rating history

Product & services pricing 7.90/10
Chance of future purchase: 8.46/10
Shipping & packaging: 9.10/10
Customer service: 8.84/10
Return/Replacement policy: 8.39/10
Click a star to Write a Review!
3/5
2018-04-21

Great mattress poor frame service and some vibration problems within the first week.

"Great mattress poor frame service and some vibration problems within the first week."

Helpful Cool

5/5
2018-04-21

Great customer service

"best experience from beginning to end"

Helpful Cool

5/5
2018-04-21

Great mattress

"Great mattress and great customer service! "

Helpful Cool

3/5
2018-04-21

Lack of information and follow up

"So far I love our new mattress. However, it took over a month before we actually got it. I understand that there was a quality issue, but I had to call to find out and the. They never got back to me until I wrote a public review. After that a representative reached out to me. He promised to make up for my frustration by giving us two free pillows and a mattress pad for our new mattress. That was weeks ago & I'm still waiting to receive them. The mattress was further delayed and I did get an email informing me with the promise of two more free pillows, which I did receive.
We do really like the mattress so far, but it weighs a ton! I’m honestly worried about what we’ll do when we move & I can’t change out my bedskirt without help. Even with two of us it’s difficult.
"

Helpful Cool

4/5
2018-04-20

Good Product, Slow Delivery

"Our adjustable bed arrived about 10 days later than the scheduled delivery date. When it finally arrived it was missing a roller so it couldn't be certified fully operable. After another week or so a tech person arrived to correct the problem. Everything has been fine since then, the adjustable bed and mattress are as advertised. Everything works great and we're very satisfied with the purchase."

Helpful Cool

5/5
2018-04-20

Trust was rewarded

"Hard to believe company hype now-a-days and often disappointed. UNTIL Amerisleep! Gave us online advice about just which mattress to buy and we couldn't be more pleased so far. Have had it about a month and a half. Best thing I can say is that it is so good we don't even ever have to think about it or how it affects our lives. Top quality sleep. Wife Loves it!"

Helpful Cool

5/5
2018-04-20

Love this mattress!

"I have lower back issues and in the month I have used the Amerisleep 3 my back has been so much better! Shipping was great, set up was easy. Highly recommend!"

Helpful Cool

5/5
2018-04-20

Great firm quality mattress!

"We replaced a 17 year old tempurPedic mattress with the basic Amerisleep offering and we are more than pleased. We both think it is of better quality as well, but must consider we are replacing an older mattress. The price was approximately a third of a new temperPedic which was also a deciding factor. Thank you!"

Helpful Cool

5/5
2018-04-20

A full nights sleep!

"I love this bed. I haven't had this many full nights sleep in a row in a long time. Very comfortable, and feel very rested!"

Helpful Cool

5/5
2018-04-20

Quality product and service

"The mattress (AS5) was initially delayed in shipping for quite some time (a bit over 1.5 months), but Amerisleep offered some complementary pillows (which are great!) for the trouble. And once it did ship, it arrived in two days. The mattress itself appears to me to be very high quality and my first night's sleep was pretty good. I'm sure it'll only get better too as it breaks in! I also noticed NO off gassing smell, though I'm not sure if that's normal or, just completely guessing, the result of the mattress cores themselves possibly being precut and ventilating in the factory while they were waiting for the mattress covers to arrive (the covers being the apparent source of delayed shipping). Either way, I'm very pleased with the mattress and would definitely recommend it."

Helpful Cool

4/5
2018-04-19

Good, but expensive.

"Good, but I do not see why the cost is almost double then other brands.

Plus I do not see any benefit of that Celliant cover, maybe it's just me.
"

Helpful Cool

5/5
2018-04-19

Good Customer Service

"Overall my experience with Amerisleep was very pleasant. At first, there was a delay in shipping of the product we ordered because a defect that was getting fixed, they were very upfront and offered us two free pillows for our wait. the mattress itself is excellent quality and very comfortable, I don't see us returning it. I would recommend doing business with them. "

Helpful Cool

3/5
2018-04-19

Too Firm

"Mattress was a little too firm for me. Decided to give it a little time before making an ultimate decision to return it. It has gotten a little better with time to break in, but I am still thinking about returning for a mattress a little less firm."

Helpful Cool
Amerisleep's Avatar
Amerisleep from Amerisleep has responded
Posted Apr-20-2018

“Hey Jonathan, great speaking with you this afternoon, we're glad to hear you're going to give the mattress a bit longer to adjust. Please do not hesitate to give us a call at 800-500-4233 if you have nay questions!”


5/5
2018-04-19

I love you, Amerisleep!

" I love the mattress! I love the pillows! I love the customer service! I was leary about buying my mattress online but absolutely hated the idea of traveling to the nearest city to “mattress shop.” My son and daughter-in-law purchased a mattress from Amerisleep and loved it so we thought we’d give it a try. So easy to order online. The best part is that we could try it at home and if we didn’t like it, we could return it. I’m glad we love it because I’d hate to have to figure out how to pack it up and ship it back! We actually had a guest that stayed for a week and slept on the Amerisleep mattress before e even tried it! He said he has an expensive Temper-pedic mattress and he was more comfortable on my Amerisleep! That says a lot! And the pillows...oh, the pillows! I was worried that they would be too hot but they are not. My shoulder no longer hurts when I sleep. They are amazing. I think I will order two for my son and his wife. Thank you, Amerisleep! You saved me so much time and trouble. I LOVE AMERISLEEP!"

Helpful Cool

5/5
2018-04-18

Great bed, would buy again.

"We’re very happy with our purchase and would buy the bed again if we needed a new one"

Helpful Cool

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