• ADDRESS
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  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
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  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    n/a

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile

Product & services pricing 7.74/10
Chance of future purchase: 7.48/10
Shipping & packaging: 7.43/10
Customer service: 7.40/10
Return/Replacement policy: 6.05/10
Click a star to Write a Review!
5/5
2018-08-15

"everything worked perfect"

Helpful Cool

4/5
2018-08-15

Great

"Always easy to order on line and getting order to us in a pretty timely manner. Thanks "

Helpful Cool

4/5
2018-08-14

DCF680

"I ordered via the website and that went well. "

Helpful Cool

5/5
2018-08-13

Will buy again

"Competitive price, exactly what was ordered, delievered on time. Will buy again!"

Helpful Cool

5/5
2018-08-12

Dewalt Toughsystem online purchase

"I got received the best price on the internet along with free shipping. I was also surprised how fast the items were shipped to me. Factory Authorized Outlet is one of my main go to sites for the best deals out there."

Helpful Cool

5/5
2018-08-12

DC720 Drill

"Great experience and pleasure doing business with these folks."

Helpful Cool

1/5
2018-08-12

Good prices and that’s it!

"Originally ordered online however it wouldn’t let me change my address on my existing account. Had to call to change my address. Took another day to cancel the order and reorder the order. For some reason they just couldn’t change the address. Asked to have it by a certain date. Well that didn’t work out either. Best price on the internet but sometimes you want a little more than that."

Helpful Cool

1/5
2018-08-09

No Communication

"I called to make sure the item I needed was in stock. Indeed it was. I called 9 days later to check on the status of my order. The item I needed was on back order for another month. I was not informed until I called to check on my order. When I asked about my initial phone call about the item being in stock before I ordered, I was told that there was an inventory adjustment made the same day I placed my order. Again, no communication from FAO about my order until I called. "

Helpful Cool

5/5
2018-08-07

As expected

"Received items as expected and pretty fast"

Helpful Cool

5/5
2018-08-06

Awesome

"Fit perfectly I love it great product "

Helpful Cool

1/5
2018-08-05

Wrong Item was delivered!!

"Wrong Item was delivered!!"

Helpful Cool

5/5
2018-08-05

Great site

"Got what I wanted for a good price. Works as expected"

Helpful Cool

5/5
2018-08-03

FAO Rocks!

"Excellent price, free shipping, no sales tax, and fast delivery! Couldn't have been better!"

Helpful Cool

4/5
2018-08-03

product replacement

"product replacement did not match the original, but they in the end gave me 100% refund vs the stated 80%"

Helpful Cool

5/5
2018-08-03

Quick and reliable

"Item ordered was delivered promptly and was exactly as I expected."

Helpful Cool

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