Kind of a Hassle
"Bought cleaning service thru Groupon Tucson. When making appt., found they were in Phoenix, 150 miles away and do not service this area. Quite difficult getting refund. Was not expecting Tucson listing to be based in Phoenix!"
"Received a gift card and when I try to use it says invalid number. Contacted customer support and sent picture of card front and back. Got email saying the issue had been resolved. The money has not been posted to my account and the card number still does not work"
"Below is the latest email I sent to Groupon to get my refund. They emailed me Mar 27 2018 and said they refunded us. Only they only refunded me. Now it's April 24th and my husband is still trying to get his refund. We bought the China trip vouchers on Living Social because I had a $50 credit there. So now they refunded me again and took off my Living Social deal that I used the $50 on and he has paid for two trips and they stole my $50 credit on top of it. He are now paying interest on the two deals that he bought because Groupon can't seem to do anything right anymore. I have spent thousands of dollars on Groupon and they don't give a ****.To:Groupon Customer SupportApr 24 at 10:19 AMThis is ridiculous.You refunded me twice, and not my husband. You also refunded the Living Social that I used my $50 refund from the last deal I bought from you and got screwed over on, and gave that back thereby stealing my $50 credit from me. Why can't you guys do the right thing. This has gone on over a month. My husband is paying interest on those two purchases and is really **** off. He'll never use either of your companies again. You need to use the vouchers I bought from LIVING SOCIAL on our China trip and REFUND the two Groupons for the China trip (one to me, and one to my husband, LLLLXXXX) that you said you were going to on March 27, 2018. I shouldn't have had to go through this huge hassle over this. You sent me an email confirmation that the GROUPON purchases were refunded. BEFORE I bought the Living Social deals. FIX THIS TODAYShow original message"
Online ordering gone haywire
"Do not use Groupon. I ordered a soundbar that was a manufacturer refurbished special and Groupon lost the shipment and never delivered it to Fedex. After 14 days, it was not resolved and they had to give me a refund. They didn't even offer to make it right and send me a new one. Their customer service is horrible. It is live chat or email only and no matter what you do or who you talk to, their customer service reps can't do anything about anything and have to "escalate your issue to another department". What's the point in customer service then? At that point just call them the issue forwarding department. That's all they do. And then nothing gets done anyways. "
Outstanding Customer Service
"Ranjitha in Customer Service was extremely helpful in assisting me correct an issue that I caused myself. She bailed me out!"
Customer service agent
"Valentina was very helpful! Keep up the great work."
Groupon's poor customer service and anti-consumer policies
"I purchased a Groupon to have a craftsman install a ceiling fan. He made an appointment and didn't show. After several more iterations including having Groupon contact the craftsman (at least they said they did) with no results, I asked to cancel my purchase and get a refund. Groupon said I could only get another Groupon, no refunds. Well, I didn't see any other Groupon offers I wanted, but they insisted that was the only option. Thus, I ended up getting something I didn't really want so that I didn't lose the money. I am unlikely to use Groupon again any time soon."
Refused to help me
"After my Groupon was mistakenly marked redeemed, they refused to help me. The establishment that we purchased this from was closed for the season so it wasn’t like i was trying to scam them. I’m done with Groupon, terrible customer service... now i have to dispute with my credit card company. "
Great customer Service!
"I had purchased a Groupon and the business had moved to a further town before I had a chance to redeem it. Well, Groupon customer service Jeevan was awesome, helped me right away, and allowed me to get a credit for my purchase. Fast and prompt customer care, thank you!"
Trouble finding my gift groupon!
"The first operater Nikkita was helping me, asked me for the groupon number, I asked her to hold on and she left the chat upon me coming back! The next operater Jan. helped me so much better, told me to have the person resend the groupon as an email so I could open and use it! "
Excellent customer service
"I was not able to cancel my current purchase on line so I chose to use the chat option to get help. Sorry I can't remember the customer service rep's name but he was very helpful and cancelled my order for me. I'm an avid user of Groupon and have had nothing but good success on all my purchases. "
Great products and service
"Everything I’ve purchased through Groupon has been great quality and delivered in time. Customer service was A+ when I recently had to cancel an order. "
service is excellent.
"Service is excellent & wonderful for tracking my bought item. "
horrific customer service
"Such a shame that Groupon protects businesses more than customers. I purchased Cocktails voucher, now I am unwell and cant use it but they refuse to move the booking date, even if the restaurant itself is fine with moving it. It's upsetting how little they care about their clients. Now restaurant gets £36, groupon commission and the customer big fat zero, shame on you Groupon!"
Great Customer Service
"I purchased a Groupon for a friend's birthday and somehow, it did not go through. When I went through the process again, it showed up twice. I contacted customer service and they immediately handled the problem in less than 10 minutes! I will continue to make purchases on Groupon."
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