• ADDRESS
    2301 Rosecrans Avenue
    El Segundo, CA US
    90245
  •  
  • BUSINESS HOURS
    Available 24 hours, 7 days a week
    GENERAL PHONE
    1-866-337-0906
    FAX
    N/A
  •  
  • SUPPORT EMAIL
    Member Services
    SUPPORT PHONE
    http://www.justfab.com/fa

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile

Product & services pricing 7.73/10
Chance of future purchase: 7.67/10
Shipping & packaging: 8.14/10
Customer service: 7.74/10
Return/Replacement policy: 7.58/10
Click a star to Write a Review!
5/5
2018-08-15

Great product for every day wear. I have loved everything I’ve purchased.

"No issues. Experience has been fine."

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Kim.P from JustFab has responded
Posted Aug-15-2018


Hello Rochelle,

We are glad that you are having a great online shopping experience! We love hearing from fabulous members like you!

Cheers,

Kim


1/5
2018-08-15

Horrible (>_

"Costumer service is extremely horrible "

Helpful Cool
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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Itzel,

When our members are unhappy, we're unhappy... Let us make it up to you! Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim


5/5
2018-08-15

So far..

"No issues so far. Ordered boots and a shirt. Hope they fit! I’ve had a 50/50 experience where things fit or don’t fit true to size
"

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Shannon,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,

Kim”


4/5
2018-08-15

Out of Stock

"I just find it very disappointing to click on a style I want to find that it's out of stock in my size or color."

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Suzanne,

We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction, Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim


5/5
2018-08-15

Love my boots

"First time and was very impressed with my order and have received several compliments"

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Kari,

Stunning! Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your positive experience with the other members.

Stay Awesome,

Kim”


5/5
2018-08-15

I love the shoes

"Live The shoes I got fit nice "

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Brenda,

Perfect! Thanks for your awesome feedback! We always strive to provide stylish, affordable items for Fabshionistas like you! Hope you have a joyful day!

Lots of love,

Kim”


5/5
2018-08-15

GREAT PLACE !!!

"Awesome Experience thank you. "

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Melissa,

We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!

XO,

Kim


5/5
2018-08-15

Great shoe shopping

"Lots of options in a range of different styles"

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Caitlyn,

Thank you! We love offering our members a vast array of styles and designs they will enjoy!

Take care,

Kim”


5/5
2018-08-15

Great experience

"Lots of selection and awesome prices!"

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Audra,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,

Kim


4/5
2018-08-15

Fast service overall!

"Good selection of all types of fashion must haves."

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Frances,

Thank you! We love offering our members a vast array of styles and designs they will enjoy!

Take care,

Kim


4/5
2018-08-15

JustFab is fun way to shop

"Exchanges are really easy and that makes it worthwhile to buy over the internet. Great selection of items to buy. "

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Susie,

We are glad that you are having a great online shopping experience! We love hearing from fabulous members like you!

Cheers,

Kim”


1/5
2018-08-15

WAS GIVEN NOO EMAIL REMINDING ME TO SKIP THE MONTH

"I’m very **** off! Seriously?? You’re suppose to remind me to skip the month? Now I check my bank account and I’m out of 39.95?? It’s too late to get it taken away now I had to buy soemthing."

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Jillian,

Your feedback is important and we would like to make things right. Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


3/5
2018-08-15

Good quality

"I think it should be more obvious that you are signing up for a subscription at the first use of special pricing "

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello MariA,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


3/5
2018-08-14

Membership

"Each month they charge the VIP price. Which I am fine with, and if I am not then I will just skip that month. However, I have been skipping a lot lately due to being pregnant and needing maternity clothing. Well, I went to get a pair of shoes on sale last week and tried to use some of my credits. It won’t let me use my credits unless I reach $39.99 (how much each credit charge is for that month). So while I have over $100 in credits, I can’t buy a $20 pair of shoes??? So I would have to give them more money?? No thanks. I have had a JustFab account for a few years. I like their stuff. Not the best quality, but that is to be expected with the price. But now that the membership is not letting me buy things on sale and use a credit, I may not be a member anymore..."

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Lillie,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, Our helpful Member Services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Kim”


5/5
2018-08-14

Great

"Great costumer service, really appreciate the 24 hour service they offer!!"

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Kim.P from JustFab has responded
Posted Aug-15-2018

“Hello Kaila,

We strive to provide all of our members with excellent service! Thanks for the amazing review!

Lots of love,

Kim


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