Would not use you again
"My order took 7 days to ship. Had to call to inquire about the lack of communication, (tracking number, order confirmation etc). I discovered that they too did not exactly know why it had not shipped- and it would not have shipped if I had not had them look into the matter. Shipping has taken much longer than expected too. Not worth the lower price. I would have paid more for a better experience. My entire pool project is waiting for your company. "
We are very happy and will be ordering more.
"Good sprices, fast delivery - we will order again!"
"My order came in a timely fashion. Much quicker than I expected, which was good, because my old filter top had a crack in it. However, I did not realize that the top came with an o-ring and a pressure gauge already installed and I had ordered those parts also. It was a good thing I ordered the o-ring, because the one that was already installed on the cover was broken in two and lying in the bottom of the box. It was no longer an "o". it was just one long piece of rubber. I thought about requesting to return it for a replacement, but since I had ordered one already, I just installed it. I figured by the time I paid return postage on the o-ring, I pretty much would have paid for the replacement, so I didn't bother."
Very fast service
"Our old Solar Breeze wore out, we needed another one quickly, this was a great price for it, and it came within three days. Very happy that we used Poolzoom.com"
Exchange of part
"Ordered the wrong part by mistake and instead of doing an exchange we have to pay for shipping both ways, plus a 20% restocking fee, which just that is $40. Then they said we could order the correct one. Will never do business with them again! "
"Poolzoom.com came through again. The right parts at a reasonable price. Shipping was fast even thou I live on the other side of the country."
"Very happy with the fast shipping! The Dolphin is amazing!! The pool has never been cleaner. Thank you Poolzoom."
"The 2 baskets that I ordered did not match the measurements that were on the website.They don't work and I need to return them and start all over."
"Pricing was below competition. Product appears to be in new condition. No shipping costs, no tax, delivered on-time. What more can one ask for? I live in Florida, it's rained every day since this item arrived. Can't wait to try it out."
Terrible Customer Service
"Pool Zoom’s customer service is terrible. Tried to return a skimmer cover had to call twice to receive a shipping label, took over a month to receive a refund after calling 2 more times. Was charged $9.99 for shipping label when they had mentioned they would be refunding the entire purchase. Was told it was”my fault” for ordering the wrong skimmer size by the supervisor. Extremely rude customer service. Will NEVER order from them again! "
"This is exactly what we needed. We can stay on top of leaves but the smaller particles that build up in our pool have been the challenge. This robot was easy to set up and we had it running in our pool within about 15 minutes of opening it. The caddy makes storage easier and I think it will help extend the life of this robot due to ease of keeping it in the shade. The cable floats and doesn’t tangle. Our pool is so much clearer and sparkling after each use. This product really does go up the walls of the pool and is very easy to clean after each use. I also like that we can order individual replacement parts, if need be. I’m beyond impressed and this was an excellent investment in our pool. "
Fast shipping, good price!
"Received the activate media pretty quick for weighing 500lbs. I would buy from them again!"
The good and the bad
"Good: the person I talked to was able to give me a discount to match other sellers on the web.Bad: I expected the part in 3-4 days and it ended up 7 days by 1st class mail. "
Excellent rate and free delivery on a hard to find product, Maytronics robotic pool cleaner
"Great rate on a hard to find product add to it free shipping and a two-day delivery. Excellent!"
"Got it quick and for a reasonable rate... plus free shipping! Thanks, PZ!!"
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