• ADDRESS
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    302-279-1052
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@promgirl.com
    SUPPORT PHONE
    1-888-843-7766

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • option not available Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 7.27/10
Chance of future purchase: 7.97/10
Shipping & packaging: 8.55/10
Customer service: 7.61/10
Return/Replacement policy: 7.53/10
Click a star to Write a Review!
5/5
2018-08-26

Well done

"It was great. I was very happy about reviving my dress very quickly and it fitted accordingly "

Helpful Cool

5/5
2018-08-24

First time

"We ordered by following measurements and the dress fit amazing and was gorgeous. Excellent quality! My only think was we bought silver shoes before dress arrived. The picture online appeared to be red and silver. When arrived was red and gold but she still loved the dress so we had to exchange the shoes. She will look stunning in this gorgeous dress. We will order from here again."

Helpful Cool

5/5
2018-08-22

EXCELENT

"I always buy from promgirl the dresses are beautiful and fit perfect to the size and also faster delivered."

Helpful Cool

5/5
2018-08-21

I was blown away by how many selections there are.

"The website was easy to use and navigate. It took me no time to find the style that I like. The prices are reasonable. "

Helpful Cool

5/5
2018-08-19

From Colombia

"From Bogotá Colombia, I am happy with the purchase of the dress for my daughter. It is beautiful, good material and quality. It also arrived very soon. Excellent service. Thank you very much."

Helpful Cool

5/5
2018-08-17

Lovely dress

"I absolutely love the dress, can't wait to wear it at the wedding. Fast shipping, great price and quality!"

Helpful Cool

4/5
2018-08-16

Great dress... just not for me

"I purchased this dress for homecoming but it’s very Basic. If you have curves you won’t be able to see them in this dress. I’m going to purchase another dress though. ☺️"

Helpful Cool

4/5
2018-08-15

Great selection and prices

"Bought a dress for my daughter for homecoming and it was a great experience. "

Helpful Cool

5/5
2018-08-14

Dress order

"The dress was beautiful and arrived in Australia within 4 days of order. Amazing"

Helpful Cool

1/5
2018-08-14

Not a good quality at all made in China !!!

"The photos on the website is nothing like the real one when I revived the dress, it’s poor quality and material it’s so cheap looking. Never again and when I want to return you only have to have credit as it’s on sale and have to pay for courier myself too. "

Helpful Cool
No Avatar
Company Representative from PromGirl.com has responded
Posted Aug-15-2018

“We're an authorized retailer of designer dresses and we're sorry to hear it wasn't as expected! The email address in the order will be contacted with more information. Thank you for your understanding! ”


5/5
2018-08-13

Nice dress

"I really loved the dress it was a fast on time it was a little to long."

Helpful Cool

4/5
2018-08-08

A little too big

"Dress came in bigger than expected but I will take it to a seamstress. Other than that it's gorgeous!"

Helpful Cool

3/5
2018-08-05

Mediocre

"The dress had some parts that were not the same color as the pics. The material is cheap. Not satisified with the purchase!"

Helpful Cool
No Avatar
Company Representative from PromGirl.com has responded
Posted Aug-08-2018

“We do our best to accurately display the designer dresses on our site and we apologize it wasn't as expected! According to your order it was delivered on 7/25 so you have today, 8/8, to request a return authorization number. We'd be happy to assist you with a return if needed. We're sorry for any inconvenience this may have caused! ”


5/5
2018-08-04

Just wow !

"I love what i got from prom girl I can’t wait to wear it ! "

Helpful Cool

5/5
2018-08-03

BEAUTIFUL!!!

"The dress is just as perfect as I imagine. It just fits right!"

Helpful Cool

Share PromGirl.com's store rating

PromGirl.com is a Merchant Member! Learn more

PromGirl.com is a merchant member
PromGirl.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 4,216 merchant members.