• ADDRESS
    11211
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    718-388-7516
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@theclassyhome.com
    SUPPORT PHONE
    718-388-7516

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 6.84/10
Chance of future purchase: 5.67/10
Shipping & packaging: 4.75/10
Customer service: 5.46/10
Return/Replacement policy: 4.52/10
Click a star to Write a Review!
1/5
2018-09-18

Never again

" The experience was horrible from start to finish I received a damaged product the representatives couldn’t be any more on empathetic or unhelpful when a customer receives a product that is damaged what should happen is to apologize to the customer and ask what you can do to rectify the situation. Instead I was asked for pictures and then I was asked if I could “pry the drawer open” on the damaged chest then finally if I would like to $75 off to keep this damaged piece of furniture and then finally had to wait three weeks to a month for a replacement and I don’t know which was worse your company or the shipping company that you use because you are both pretty awful."

Helpful Cool

5/5
2018-09-17

Great Service

"They delivered the sofa set to my daughter with no problems."

Helpful Cool

1/5
2018-09-14

Shady shipping practices, and lack of transparency.

"I ordered several bar stools online. While searching the site pointed to these as counter height, with a description of counter height, the product that arrived was a bar height. While one could argue that I should have identified the mismatch from the SKU number (not sure how many people actually look at the SKU and can interpret it to indicate the product, I did agree to send them back, at my expense. I was surprised to learn that not only was I charged a 25 % restocking fee (which I expected, given their return policy), I was also charged another $17 per box (4 of them). They claimed that this was the full shipping fee that was not reflected on the actual bill, though they could not provide any evidence of that. Now, that was interesting, especially since the fedex labels that came with the boxes showed a package weight of 3 lbs. That would explain the lower shipping bill. Actual shipping cost for the same service was much more, which I paid. I cannot endorse this company as being honest or easy to deal with. I recommend spending your money elsewhere, at a store where you can confirm with more surety what product you are ordering, and how much the real shipping cost is."

Helpful Cool

3/5
2018-09-11

Great Furniture

"The bed I ordered was great. It was on back order so I had to wait longer than expected. I was left a message about delivery once the bed was in and when I called to confirm the time I was on hold for 21 minutes. On the day of delivery I was told the bed would come from 11am - 3pm and the bed came at 5pm. Great furniture but the operation portion of this company needs work."

Helpful Cool

3/5
2018-09-11

Nice looking set, but not great quality

"I ordered the set plus 2 extra chairs: one of the chairs is flawed - I was supposed to receive a new back and still have not; and the finish on the table already chipped (and this table is hardly used). It is a good looking set, but I am very displeased with the quality/my experience. It would be very wise if the customer service rep who reads this contacts me to rectify the issues - otherwise, I will not be shopping here again. "

Helpful Cool

5/5
2018-09-08

Excellent product

"Fast shipping. Product was packed well so there was no damage (unlike other orders on-line from other companies I’ve recently received). Great customer service!!"

Helpful Cool

5/5
2018-09-07

My go to for Home Furnishing

"As a returning costumer i LOVE the classy home.

As Always i ones again had a great experience with them.

Dealing with the costumer service was excellent without any exception.

I would give them a 5 STAR for everything, from website navigation to pricing & shipping.
"

Helpful Cool

2/5
2018-09-07

Delivery experience less than acceptable

"I paid additional for up stairs delivery, only to be told that because I had steps in front of my house I only paid for them to deliver my bed into the front door. I then had to bring the 200 lb bed up to the second floor on my own. Additionally, the deliverers left the wrapping materials from the truck in front of my garage door with no explanation. Terrible delivery experience."

Helpful Cool

5/5
2018-09-05

Kitchen cart was exactly as described

"Good value for the money on this item,"

Helpful Cool

5/5
2018-09-04

i love my new sofa!!!! so beautiful !!!

"next time I would have to request set up. it was a pain removing sofa from boxes and moving upstairs to set up "

Helpful Cool

5/5
2018-09-01

It took about a month to receive the order but I was satisfied. Thank you.

"Total experience was satisfactory. I reached out to customer service they were polite and quick to respond to my concerns. Ensuring the product timeframe. Thank you "

Helpful Cool

1/5
2018-08-27

Horrible Company

"I ordered a dining table set with 6 chairs mind you it is extremely expensive item. First of all it took a couple of weeks for the order to be delivered. Then when the item was delivered, the truck company missed delivering the dining table legs. I had the assembly handy man at my home to assemble, but could not, and yet he had to charge me for his trip.
I called the classy homes, and they took forever abt 2 weeks to deliver the legs (mind you there were at least 6 emails, and multiple phone calls, before i found out that the truck company forgot and had the legs with them)
Then comes the legs, and i opened the box, and found the velvet beatrix chairs damaged, the dining table top had a huge dent on table top, and the sides looked scratched, and this is just when it came out of the box.
I am on week 2 with emails back and forth and no resolution. they are penny pinchers, and offered me 150 bucks, but would you pay 2400 for a dining table that's below standards. When i call them, they sound sneaky and hung up on me 5 times saying they couldn't hear me. Then finally the lady goes, we'll send it to our claims department and i am sure they will please you. But the turn around time is like 24 freaking hours, and they stop any communication past 3 PM friday till almost 10 AM Monday.
What kind of service is this? Its not a cheap item that is on clearance etc.
i have purchased items on way fair, overstock, gilt, rue and amazing customer service. i liked this particular dining table and could not find it anywhere else, which is why i ordered from this site. Never again for sure and we are in week 7 and no resolution so far.
They keep offering me 25 bucks, and 146 dollars for the dents in the chairs and delayed shipment, but now there is a big hole in the dining table top, and they are unable to resolve it.
"

Helpful Cool

3/5
2018-08-17

Item has damage

"Item has two damaged drawers and it’s impossible to contact for replacement. Delivery told me I would receive replacement parts from his report and I have not. "

Helpful Cool

5/5
2018-08-16

Slow to deliver, they made an error....but fixed it!!!

"I had never used this company before. I ordered a bunk bed with futon. I inquired whether the bed came with a futon mattress. They stated that it does. However when it arrived there was no futon mattress. When I brought it to the attention of the company they corrected it and shipped out a futon mattress.

My point is that they simply could have put me off but instead they took care of business and made things right in a pretty fast time frame.

I would definitely order from them again.
"

Helpful Cool

3/5
2018-08-16

Beautiful furniture

"The furniture was perfect buit the delivery was very slow. Almost 30 days I had to wait for my order. I was not very happy about the time it took to receive my living room set. "

Helpful Cool

Share The Classy Home's store rating
It looks like you were once a merchant member with us. Please contact our team for eligibility