• ADDRESS
    84121
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    801-733-4449
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support1@vitalitymedical.com
    SUPPORT PHONE
    1-800-397-5899

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • checkmark icon Standard Next Day
  • option not available International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • option not available Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 7.50/10
Chance of future purchase: 7.44/10
Shipping & packaging: 7.11/10
Customer service: 7.02/10
Return/Replacement policy: 5.83/10
Click a star to Write a Review!
1/5
2018-09-04

Shipping delays and long hold times

"I placed an order on August 28 for an item that my doctor recommended following my knee surgery. I paid for expedited shipping as I wanted the item quickly. A week after my order was placed I received an email that the item I ordered was not available but that my order would remain in the system for two months, shipping when available.

I called their customer service to cancel the order. And that’s where we sit now. I’ve been on hold for 28 minutes. Still waiting to cancel my order.

I’m the age of Amazon it’s crazy that a company thinks this level of customer service is acceptable.

Avoid unless you want a huge headache. Why was my card charged when you didn’t even have the item I ordered??
"

Helpful (1) Cool

2/5
2018-08-30

Through The Roof

"Ordered tube-feeding for my Mom,usually 3 boxes with 24 cartons each..1 of boxes arrived drenched in 1 carton of formula..Getting to customer service is a joke..This makes the 2nd episode of this freaking nonsense..."

Helpful Cool

1/5
2018-08-19

A scam

"Paid for expedited shipping. $32 for 2 day shipping. They sent package through Post Mail. Took over 7 days to receive it. Do not order from them if you need your products in a timely manner. "

Helpful (1) Cool

5/5
2018-08-01

Very good

"Excellent experience doing business "

Helpful Cool

1/5
2018-07-27

Poor

"Received double package. Picture and items for sell view deceiving. Called and could not get thru. Postage outrages amount. Quality of products poor.
"

Helpful (1) Cool

5/5
2018-07-26

Great Service and Product

"My experience was great! Great prices and delivered almost instantly!"

Helpful Cool

1/5
2018-07-23

Lost order

"Its been over 6 weeks since my first order was sent to the wrong address. I have yet to receive a refund. I have called multiple times only to be lost in a unanswered queue. I am on hold for 20 to 30 min at a time. I have left voicemail and sent email but no one has bothered to respond to these attempts. Beware!!!"

Helpful (1) Cool

5/5
2018-07-22

It was excellent

"I ordered the cream. It didn’t take too long to arrive. That was great."

Helpful Cool

1/5
2018-07-20

Horrible company

"Terrible company that is only worried about getting their money and not delivering the purchased product on time. I paid for 2-3 expediated shipping ( $ 77.00 ) and its been over 5 days and I have not received my item.
After contacting their customer support line I keep getting excuses and they say they don’t know how to contact their vendor. I don’t have my product and they charged my card,
"

Helpful (1) Cool

5/5
2018-07-19

Excellent service, delivery and prices

"Excellent service, delivery and prices"

Helpful Cool

5/5
2018-07-18

Mr

"My orders are always delivered on time and in excellent condition. I shop with great confidence from Vitality Medical and I highly recommend this company."

Helpful Cool

1/5
2018-07-18

Go somewhere else if you want to actually receive your product.

"7/4/18 1:46pm Ordered black Walking Cane. Walmart Order number: 4561893-485276.
7/5/18 Vitality Medical, Whitney Birdzell, responded saying, we just ran out and said the silver color is available.
7/6/18 I asked how long before the black color is back in stock.
7/6/87 Response: Found the product. We placed the order today (Fri. 7/6/17), hopefully we will see it ship out by the end of the day, if not on Monday.
7/16/18 Email to Vitality Medical. Went to Walmart Tracking. It shows that FedEx delivered this order at our front door on 07/06/2018 which is not possible because you emailed me on 07/06/2018 saying it would ship out by the end of the day, and if not on Monday. I advised Walmart and email Vitality Medical, Whitney Birdzell. Fyi… When I contacted FedEx to ask how this was possible, they informed me that the tracking information that was posted on the Walmart website was for someone else and not me.
7/16/17 Vitality Medical, Whitney Birdzell Response: We had a systematic error and the incorrect tracking number. Actual order has not shipped yet. Trying to get ahold of the warehouse and their Manager all morning but no one is answering or getting back to me. At one point, she advised me that the company she claims she order this from now says they don't ship to individuals and they only ship bulk orders. (My question is who did Whitney supposedly order this from in the first place and did she even get an order number? Whitney has certainly not done a good job thru this whole ordeal.)
7/16/18 Since we needed and wanted the black walking cane at the lower Walmart price, I asked Vitality Medical, Whitney Birdzell, to get back with me the next day with the status.
7/17/18 Walmart emailed me saying my order was canceled and refunded. I emailed Vitality Medical, Whitney Birdzell . Apparently, she was emailing me AFTER she had canceled my order just to get rid of me. Since my husband couldn’t get the black cane he said he would take the silver cane and since Whitney canceled my order without contacting me first, I had to start all over with a new order since Whitney was NOT going to offer to finish taking care of the problem.
07/17/18 When I replaced the new order it was a disaster to deal with Vitality Medical. No customer service what so ever. After canceling the order, I got an email from them saying that the silver walking cane was a different number, but they didn’t provide the number of the silver walking cane nor a link so that I could order it. Again… NO CUSTOMER SERVICE!
"

Helpful (1) Cool

5/5
2018-07-12

Excellent!

"Best price and super fast shipping."

Helpful Cool

5/5
2018-07-11

great

"super fast shipping & great prices"

Helpful Cool

1/5
2018-07-11

Worst buying experience ever !!!

" I purchased my item on July 6 July 11 they told me they could not feel my order
The item was to be delivered July 10 they took my money and probably will return it but I needed the item and have to start looking all over again
I am deleting vitality medical from my sellers list
"

Helpful (1) Cool

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