• ADDRESS
    11214
  •  
  • BUSINESS HOURS
    Monday - Thursday 10:00 AM to 6:00 PM, Friday 10:00 AM to 1:30 PM
    GENERAL PHONE
    (877) 928-2469
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    (877) 928-2469
    SUPPORT PHONE
    (877) 928-2469

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • checkmark icon FedEx Ground
  • checkmark icon FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.88/10
Chance of future purchase: 7.97/10
Shipping & packaging: 8.29/10
Customer service: 7.79/10
Return/Replacement policy: 7.03/10
Click a star to Write a Review!
5/5
2018-07-14

Excellent Service

"I bought a watch off my friends referral at this place. The service was great, ship it to me in time for my daughter birthday. The watch is beautiful and flawless. She love it..."

Helpful Cool

5/5
2018-07-12

Panerai 425

"I'm very pleased with my WatchMaxx (WM) purchase experience. Before finding WM, I'd decided what I was shopping for, and what I wanted to pay. When buying online it's imperative the buyer perform due diligence on the seller, i.e. "buy" the seller before the watch. For WM, I reviewed feedback on Amazon, BBB and Reseller Ratings.

The watch was clearly described on WM's web site. I was able to buy a new watch for less than others were asking for used ones. Free shipping was by UPS 2nd Day. The watch I received was, in fact new, and obviously authentic. I own, or have owned several other Panerai's, so knew what to expect for boxes, books, stickers, etc. Everything supplied with this WM purchase was the same as if bought from an AD, except for the manufacturer's warranty. Each buyer has to balance the deeply discounted price against the security of the manufacturers warranty - two years, for Panerai.

I would buy from WM again.
"

Helpful Cool

5/5
2018-07-12

Loyal Customer

"I found the new watch that I wanted and WatchMaxx had the best deal. I placed my order and less than twenty-four hours the watch was delivered to my home. I would definitely recommend and the process is seamless."

Helpful Cool

2/5
2018-07-06

Poor Response and poor shipping time

"Ordered as a birthday gift but was let down on the estimated delivery, when I was updated saying there was a delay I emailed them to note my dissatisfaction as the birthday was now going to be missed. The next estimated delivery day came and still no shipping, no reply to my email either so I called them and they confirmed it would be a further 3 days late, no apology. Disappointed with the service but the watch is as expected. "

Helpful Cool

5/5
2018-07-05

Great service

"Excellent service and love the watch."

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5/5
2018-07-03

Completely satisfied

"I absolutely love my Movado bold watch. I saw it in two jewelry stores and it was $500 less. My watch was received two days after I ordered it thanks to the Priority Mail Service Watchmaxx used. I would definitely recommend Watchmaxx to all my friends. I AM A CUSTOMER FOREVER!!!!!!!!!!!!"

Helpful Cool

5/5
2018-07-02

Super fast service , excellent product.

"Placed my order on Friday morning and received my order which was shipped overseas on Monday evening. Super efficient service by Watchmaxx and the watch was exactly as described and works perfectly. "

Helpful Cool

1/5
2018-06-30

Fraud!!!

"I got a defective watch with poor accuracy and it even stopped in the midnight. They said I can return without restocking and shipping fees. I only hold this watch for two days, returned it and emailed asking full refund though I didn't get their reply. Two weeks later, I only got partial refund; restocking and shipping fees are not refunded. I contacted them and they claimed this is NOT defective!!!

This is not reasonable at all that they didn't contact me claiming it during this TWO weeks and just gave me partial refund without my approval. The only reason I can think of is they spent two weeks to fix it.

So one of the reasons why their watches are even cheaper than other grey markets is likely that a customer has higher chance to get a defective watch. And a defective watch becomes a non-defective one when a customer returns it since they just fix by themselves. So anyway you won't get your full money back once you buy from them and at least they earn some money. Besides, you know the watch becomes "brand-new" after their repair!

"

Helpful Cool

5/5
2018-06-28

Simple, efficient, and easy

"The deal on my Omega Seamaster was so good, I was worried it was too good to be true, but everything went exactly like it should. My watch came, in perfect condition, in a matter of two days, and I feel confident if there were any issues, they would have resolved them on the spot. Its nice when something that seems too good to be true, simply is that good."

Helpful Cool

5/5
2018-06-28

Another great purchase from Watchmaxx.

"My second or third purchase from Watchmaxx. Item arrived in perfect condition and with very fast shipping. Easy to do business with, good communication. Will buy from again."

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5/5
2018-06-27

1st of many

"Great price, excellent shipping time. Received a great discounted price on a cool Citizen watch. Can't wait to upgrade soon"

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4/5
2018-06-25

Omega Seamaster

"Something got miscommunicated during the ordering process as I specifically provided my wrist size, yet the watch was not sized for me upon arrival. Paid add’l to get 4 year manufacturer warranty. Guess watch already 2 yrs old as date on warranty is 2016! Still, I love the watch & would buy from WatchMaxx again. Shipping always get here super fast, 2 weeks or less! Good job!"

Helpful Cool

5/5
2018-06-22

Watchmaxx rocks!

"Excellent online buying experience for a high value item. Ordered Thursday morning and as guaranteed the watch was delivered Friday morning. No hassles, great pricing, good communication, I would not hesitate in the slightest to purchase from this vendor again. Highly recommended!"

Helpful Cool

4/5
2018-06-22

Great, with caveats. Prices, selection, shipping... but returns policies are not customer kind.

"Love the look of watch , amazing prices, fast shipping, but people change their mind once it's in front of us..on our wrist..2 ,3 days later.but now we're stuck with watch because all the tags attached or not, need to be unaltered and watch has to be 100 with all straps still on. Very restrictive and purchase apprehensions takes over.. Amazon next time..???"

Helpful Cool

3/5
2018-06-22

availability not always accurate, but customer service is good

"I wanted a particular watch which was indicated as available and ready to send. I decided to pay by making a bank transfer. I think that that was my mistake... By the time the payment cleared (3 days) the watch had gone from 'available' to '2-3 weeks'. The day it was planned to be sent it was 'out of stock'.
I got in contact with customer service (since they had my money) and found another watch in its place (same model different band, strap instead of a bracelet). I was assured that this one was available in 2 weeks. It was more expensive but I got a good discount on the price difference in light of my disappointment and the hassle of the situation.
I would have ordered the original watch I wanted from somewhere else but I was out of stock everywhere, ADs ask for way more than reason, and Watchmaxx were the only ones to have anything remotely close to what I wanted (at a reasonable price).
"

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